Returns & Exchanges
We want you to be happy with our products. Should you for any reason be unhappy caused by DAMAGED or FAULTY GOODS with the delivered product, you have the right to return the unused product within 14 days (from the date you received your order). To return or exchange a purchase, please send us an e-mail including the following information to firstname.lastname@example.org and we will reply promptly with instructions.
- Order #
- Items that you would like to return
- Reason for Ruturn
Once we receive your items, it will be refunded to the original form of payment. Please note that it could take up to two weeks to process your return once the item(s) have been received.
Original shipping costs are not refunded and customers are responsible for return shipping unless the reason for return is warranty defect. Please keep all products in their original condition. If an item is received WITHOUT packaging and/or tags, you will be charged 25% of the refund amount. Returns on bundled items must be returned in whole and not just one of the bundled items. For example if you have purchased the Tech Pouch bundle you can't just return the small, you must return the full bundle.
* CROWDFUNDING RETURNS: Kickstarter and Indiegogo are unique platforms where we have the opportunity to offer new products, but because we are charged platform fees, and often cover part of the shipping cost to give you the greatest discounts, we don't offer refunds or returns on Kickstarter or Indiegogo items and they are final sale products. ** Please note due to COVID-19 we are seeing a longer processing time on returns due limited staff at our warehouses. *** Non-returnable items: Items discounted by 30% or more are non-returnable.
If you want to cancel your order,please send an email requesting cancellation to email@example.com.
A full amount will be refunded to your original payment method within 1-5 business days.
You cannot cancel any items that are already at the “Shipping” status.
If your order has already shipped and cannot be modified, you may follow our return policy.