Please note that once your package has left our warehouse there is a chance of carrier delays. As always don't hesitate to reach out if you have any questions.

Online orders are shipped from our logistics partner in South Korea. Please note that occasionally our warehouses experience periods of high order volume and it can take up to 4 business days to ship your order. This is rare, however, and we do everything we can to make sure your order is shipped as quickly as possible. 

Our warehouses are open during standard business hours Monday - Friday and are closed during national holidays of the countries where they are located. Unfortunately, MATHEMATIK cannot guarantee exact delivery times due to the unknowns involved with trans-border shipping. Customs can delay, refuse to process, or impose duties to international shipments at their discretion. Shipments can also unfortunately be returned to us or lost in transit with no reasons indicated. Other possible reasons for delay that are out of our control are weather, labor strikes, and volume peaks.

Please note: Some countries may have restrictions on the receipt of specific items.

• WHAT ARE IMPORT TAXES AND WHO PAYS THEM?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your location.  You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.

Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade.

Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. MATHEMATIK cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.

Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes do not go to MATHEMATIK and are usually collected by the carrier on behalf of your local customs authorities.

• HOW MUCH IMPORT TAXES WILL I HAVE TO PAY?

This is something we do not know as the amount and basis for calculation differ from country to country. Some countries calculate taxes on the value of the item purchased, others calculate on how much online shopping you’ve made in one given civil year. We do have a rough idea of how much is charged to customers from certain countries but we do not keep a database of exact amounts. As an example, if you live in countries such as Israel, Thailand, Indonesia, India, Pakistan, Morocco, or Egypt (the list is not exhaustive), you can expect to pay more than 100 USD in most cases. This is an estimation and is by no means the exact amount you will be charged. Other countries such as Canada, Russia, Switzerland will charge lower rates of 20-50 USD in general according to what has been observed in the past 12 months.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

The main shipping carriers we use are UPS, FedEx, USPS, DPD and DHL.
PO Box: We can not ship to a PO Box please.

*Due to COVID-19 plus a higher volume of orders during the holidays, please allow for extra time in processing and shipping your order. We promise, we are working tirelessly to make sure you get the best damn gear as quickly as possible!